You must complete the following steps to claim your refund:
- Contact LALUX insurance at +35247616640 or by e-mail: firstname.lastname@example.org and send your damaged phone for repair in a JOIN shop.
- You will receive the documents to be filled in from LALUX. You will have to fill them in, add a copy of the invoice of the purchase of the phone and send it back to LALUX.
- Once the repair quote is received, you will have to sign it at the shop of deposit or by mail.
- As soon as the phone is returning from repair, the shop will contact you. The repair invoice must be paid at the shop.
- After payment, you can ask for your refund at the insurer LALUX by sending proof of payment.