If the customer has purchased the Likwid service via MyJoin, in a store or via the Call Center, and payment is made via his telephone bill, he / she may terminate the service only after a period of 12-month commitment. In the event that the customer cancels his telephone subscription before the 12-month period, he will be obliged to pay the entire Likwid service;
If the customer has received the Likwid service free of charge via his telephone subscription or through the Likwid Family Bonus offer, he can cancel the service offered at any time by contacting us. The customer can go to www.joinexperience.com/contact-us to find out the different ways to contact us;
If the customer has activated the Likwid service on a recurring basis, that is to say for periods of one month, via the likwidbyjoin.com or bananasim.com site, he can cancel the service at any time by logging on His account on the corresponding site. The cancellation must take place at the latest on the day preceding the renewal of the new period (example: if the customer has activated the service on the 27th, the termination must take place on the 26th at the latest). Otherwise, the service will be extended for a further period of one month. In the absence of termination, the customer is notified that the service is extended for a further period.
If the customer has purchased the Likwid service for a period of 30 days via likwidbyjoin.com or bananasim.com, the service will automatically terminate at the end of the 30 days.