Once you've created your account you get a confirmation either per email, or per SMS which includes your user name. If you can't find it back, please contact the call center: +352 671 009 009 (Luxembourg) or +32 46 710 9009 (Belgium)
Articles in this section
- Do I have access to My Join platform with a Banana SIM?
- What to do if I've blocked my account?
- What if I can't retrieve my activation SMS or email ?
- In case of loss of password, what do I do?
- How can I change my password?
- How can I recover my username?
- How can I access My Join as an account owner?
- How can I access My Join as a subscriber?
- What is meant by a subscriber?
- What is meant by an account owner?