If you wish to stop a contract with JOIN, you must:
1) Call our Customer Service at +352 671 009 009 (mobile) or +352 2889 9009 (fixed) so that we can process your application and notify you of any steps to take.
2) After receiving the request, JOIN will end the concerned service in the shortest time possible and send a confirmation email stating the dates of termination.
3) If you subscribed for a subsidized device, the seller will inform you of the amount that should be paid depending on the type of contract, to finalize the purchase. You might be asked to pay the last current bills.