Whether caused by a fall or by some unknown reason, your device may present technical failures.
In this case, the first thing to do is go to one of our Experience Centres with your device and the purchase’s invoice, to meet one of our technicians at the Support Desk. Depending on the model and the type of problem, the technician will offer you to initiate a repair on the spot, or send it directly to the manufacturer for repair.
The technical problem can be covered by the warranty, insurance or not. In every cases, JOIN will offer the best solutions to your problem.
To visit one of our Support Desks, see our page by following this link: http://joinexperience.com/contact.html